Add ratings and reviews to your 15Below campaigns with Zembula

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Being able to quickly and effectively communicate with your customers is a necessity in the travel industry. Schedule changes happen daily. With the occasional weather cancelation or global pandemic, keeping your customers informed every step of the way could make all the difference in their travel experience. 

With 15Below, brands have a customizable communication platform covering SMS, email, social media, and voice, allowing them to make sure that these critical messages reach their customers no matter what. 

Zembula adds to the email communications capabilities of 15Below by enabling you to insert user-generated ratings and reviews to complete your customer’s travel experience. 


The most trusted type of content

Since it’s user-generated, ratings and reviews are always great at helping your customer trust your brand. That’s because users will trust other users to relate to—so making sure that your customers see the ratings and reviews that they want to see at the touchpoints you choose can make a big difference in how your customers build trust in your brand. 

Zembula integrates with your customer data so that you can personalize the ratings and reviews to their needs. Zembula’s ratings and review functionality let your customer see the most updated version of their personalized content directly from their inbox as a bonus. In other words, they don’t even need to click through to your website to see the information they want. They have access to the most recent ratings and reviews directly from their inbox. 

Zembula hospitality price email mock up

No need for custom development or complex integrations

Most marketers tend to shy away from adding additional functionality to their communication suites. That’s because doing so usually implies starting a massive project with a development team to get it going. While not impossible, budgets and time constraints generally make this route impractical to follow. 

Zembula solves this, making integration to your email service provider simple enough that you don’t need to call your IT team. With Zembula, all you have to do is copy-paste a few lines of code, and you’ll be ready to go.

zembula marketing stack

Delivering the correct information at the right time

In the transportation industry, timeliness is critical. The right message too late can be rendered useless and cause significant discomfort to your customers. This is why Zembula’s platform is easy to use so that you don’t have to get distracted trying to figure out how the tool works. Zembula is based on a WYSIWYG user interface that fits seamlessly into your workflow. 

Set up a call with one of our email experts to explore how to make sure you’re delivering the best experience possible to your customers. 

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